About Us/FAQ
ABOUT US
With over 15 years of experience our company uses non-toxic and eco friendly practices. We offer tailored plans to fit your needs. Letting us care for your space means walking into to your home or business with one less thing to worry about! We offer services free of judgment with our goal, at the heart of it, being to help reduce stress for our clients so that they can turn their focus to living their lives.
Our employees are trained to use tried and true methods of cleaning that please and impress our clients every time. No job is too big or too small for us. Each space is given the same care and attention to detail. Each employee is screened and ready to provide you with consistent top notch results. Your space is in good hands with us and will be treated with the utmost respect.
We work around your busy schedule and provide convenient cleaning services that cater to your needs.
FAQ
Which service do you recommend for new clients?
A deep clean is recommended for all first time cleaning by eco abode. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard clean.
Cancellations and Refunds
If you cancel before 24 hours you will receive a full refund to the payment information on file.
If you cancel on the day of your clean, it is a non refundable full charge. If you are not there when we arrive we will attempt to reach out to you. If you do not respond, we will wait for 15 minutes. If you do not show up or respond, you will be charged for the full amount of the clean and will need to reschedule. We strive for perfection, so if there is something missed during the clean, please reach out to us and we will return asap to correct the issue. We do not offer refunds but we will come and correct any mistakes immediately on us!
Will the same cleaner come every time?
Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
Is tipping normal? If so, how much?
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
What if something breaks?
This rarely occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
What can I expect when I add on organization to my booking?
Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
Covid-19 home specialist safety measurements
Our Home Specialists take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes: washing hands regularly disinfecting equipment between each job. Staying home when they are not feeling well. Wearing masks from start to finish.
